Frequently Asked Questions

Familia Care provides comprehensive healthcare services for individuals and families, including: 1) Remote medical consultations via video, voice, or text chat, 2) Home healthcare visits, 3) Educational health content, 4) Family care support services, and 5) Medical supplies and wellness products.

Familia Care is designed for individuals and families in Saudi Arabia, across all ages and life stages.

You can book a consultation through the Familia Care app by selecting your preferred healthcare provider, choosing an available time slot, and confirming your appointment. Consultations are available via video call, voice call, or text chat.

Consultation fees vary based on the type of service, healthcare provider's qualification level, and consultation duration. You can review all fees within the app before making a payment. All prices include VAT.

Familia Care accepts various payment methods including credit/debit cards and other digital payment options. All transactions are secure and encrypted to protect your financial information.

Yes, you can cancel or reschedule your appointment by contacting customer service at least 24 hours before the scheduled time. Cancellations made less than 24 hours in advance will be counted as completed sessions and are non-refundable.

Yes, Familia Care is committed to protecting your data with strict security measures including HTTPS encryption, password hashing, and secure session management. We comply fully with Saudi Personal Data Protection Law (PDPL).

Yes, audio and video consultations are recorded for documentation purposes as required by Saudi healthcare regulations. Video recordings are retained for 24 hours, while audio recordings are kept for 5 years for medical documentation.

If you encounter technical problems, please contact our technical support team immediately through the app. We'll assist you in resolving the issue or help reschedule your consultation if needed.

Yes, you can browse and select your preferred healthcare provider based on their specialty, experience, ratings, and available time slots through the Familia Care app.

Familia Care offers a wide range of specialties including: Family Medicine, Pediatrics, Obstetrics & Gynecology, Psychology, Internal Medicine, Dentistry, Nursing, Physical Therapy, Nutrition, Pharmacy, Midwifery, Lactation Consulting, Health Education, and Social Work.

To register, you need: 1) A valid healthcare practitioner license from the Saudi authorities, 2) A no-objection letter (NOC) from your official institution, and 3) A clear professional photo that meets ethical and professional standards for display in the app.

Healthcare providers work on a part-time basis with Familia Care. You can set your own availability schedule within the app, with a minimum of 2 hours per week at times that don't conflict with your regular work hours.

You can set your available consultation times directly within the Familia Care provider app. Simply select the days and hours when you're available to receive consultation requests, with a minimum of 2 hours per week.

Healthcare providers receive 60% of the full consultation fee. The consultation price is determined based on your classification level as certified by the Saudi Commission for Health Specialties.

Each consultation session is 15 minutes. This allows for focused, efficient medical consultations while serving more patients throughout your available time slots.

Payments are processed regularly according to the agreed payment schedule. You can track your earnings and payment history through the provider dashboard in the app.

Yes, depending on your specialty and preferences, you can offer remote consultations via the app and/or participate in home healthcare visit services. You can specify your service offerings during registration.

Familia Care provides comprehensive support including technical assistance, training on using the platform, customer service support, and continuous updates to improve the service delivery experience.

Patients can browse and select providers based on specialty, availability, ratings, and preferences. You'll receive consultation requests during your designated available time slots, which you can accept through the app.